Payment Policy

About Credit/Debit Card

Under this customer standard, with the governing store practice identified, transactions are denominated in USD, with secure checkout accepting Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover as available for the order. This arrangement preserves the policy meaning and clarifies how it is applied.

For transparent service, with the customer remedy placed in context, card processing is performed through encrypted Shopify and approved provider systems, so nuby does not store full card numbers or security codes. The financial institution controls authorization holds, additional checks, approval, and decline decisions. The reader can therefore identify both the governing condition and the expected result.

In day-to-day application, with the relevant order status kept central, customers must submit correct billing and contact information. We can review or cancel a transaction that is unauthorized or presents significant fraud risk, while tax is charged only as required by applicable law. The relevant customer outcome is consequently presented as a clear operating standard.

For transparent service, with the customer remedy placed in context, the original payment account receives every approved refund, with issuer processing commonly taking 5-10 business days after the credit is released. This structure keeps the practical service consequence in clear view.

Payment assistance: support@nubyshore.shop or 507-440-9661, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshore.shop
Phone: 507-440-9661
Physical address: 1400 E Cornwallis Rd, Durham, North Carolina, 27713, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)