Shipping Policy

For consistent order handling, with the governing store practice identified, we ship exclusively within the United States, with no standard-shipping charge on any U.S. order. A tracking number is issued when the parcel leaves fulfillment. The relevant customer outcome is consequently presented as a clear operating standard.

Within this policy, with the operating boundary stated upfront, fulfillment is generally completed within 1-2 business days, apart from weekends and U.S. public holidays. Once shipped, an order typically spends 4-6 business days in transit. The wording is arranged so the next customer step remains readily identifiable.

In day-to-day application, with the sequence of events made clear, checkout contact information is used for the shipping confirmation and tracking number. The customer must ensure that the destination is accurate; we will try to act on an immediate correction but cannot promise a change after fulfillment has started. This organization keeps the controlling condition and its effect together.

As a practical matter, with the available remedy stated clearly, carrier congestion, weather events, delivery-address issues, high-demand periods, and external disruptions may delay an otherwise estimated arrival. The applicable result is therefore visible without changing the underlying rule.

As a practical matter, with timing and responsibility read together, a pre-shipment cancellation can be requested, while post-shipment requests follow the Refund Policy. We assess and collect taxes as required by law. The reader can therefore identify both the governing condition and the expected result.

Shipping and tracking assistance: support@nubyshore.shop or 507-440-9661, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshore.shop
Phone: 507-440-9661
Physical address: 1400 E Cornwallis Rd, Durham, North Carolina, 27713, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)