Refund Policy

For an informed purchase, with the store's obligation made direct, customers have 30 days from delivery to ask for a return or exchange without stating a reason. The resulting customer expectation is kept direct and readily reviewable.

To keep expectations clear, with the available remedy stated clearly, contact support@nubyshore.shop before sending merchandise back. When the request is approved, nuby covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item. The policy result is therefore easy to distinguish while its meaning remains unchanged.

To state the rule precisely, with the service outcome easy to verify, customized goods, clearance or Final Sale merchandise, gift cards, and opened intimate or hygiene-sensitive items are not eligible for a no-reason return. That restriction never removes remedies available for damage, defects, an incorrect shipment, missing goods, or other non-waivable consumer rights. This wording keeps the relevant choice and the store response visibly linked.

Within this policy, with the available remedy stated clearly, use the provided instructions to send eligible goods safely, retaining original components and packaging where reasonably practicable. An approved credit is released to the original form of payment after inspection and generally reaches the account within 5-10 business days. The customer can read the condition and its service outcome as a single standard.

In day-to-day application, with the service outcome easy to verify, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy. This structure makes the obligation, timing, and remedy readable together.

Authorized return address: 1400 E Cornwallis Rd, Durham, North Carolina, 27713, United States

Refund and exchange support: support@nubyshore.shop or 507-440-9661, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: nuby
Contact email: support@nubyshore.shop
Phone: 507-440-9661
Physical address: 1400 E Cornwallis Rd, Durham, North Carolina, 27713, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)